Privacy Policy

1. Introduction & Scope

This Privacy Policy applies to the website https://easypsc.com, the EASY PSC Android mobile application, and all educational tools and quizzes operated by EASY PSC.

We are committed to operating in full compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act, India), the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and where applicable, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA).

2. Information We Collect

We only collect information necessary to deliver and enhance your study experience:

A. Information You Voluntarily Provide

• Account Details: When you register via Google OAuth or phone login, we collect your name, email address, phone number, and optional profile picture.
• Contact Inquiries: When you send a message through our contact form, we collect your name, email, subject, and message content to address your inquiry.
• Study Performance Data: Your answers submitted during mock tests, time taken per question, exam scores, and saved question bookmarks.

B. Automatically Collected Technical Data (Log Files)

• Device & Browser Data: IP address, browser type and version, language settings, operating system, referring URL, pages viewed, and access timestamps.
• This data is collected automatically to optimize website layout, monitor server load, and protect the platform against cyberattacks or scraping.

3. How We Use Your Information

The information we collect is used strictly for legitimate educational and platform maintenance purposes, including to:

• Generate your personalized mock test score reports, calculate accuracy rates, and render candidate percentiles.
• Store your test progress and allow you to resume previous question sets or review answered questions.
• Notify you regarding examination schedules, syllabus revisions, or answer key updates.
• Respond to your support inquiries, bug reports, and question key correction requests.
• Detect, investigate, and prevent fraudulent activity, unauthorized scraping, bots, and security vulnerabilities.

4. Cookies & Google AdSense Advertising

EASY PSC uses cookies (small text files saved on your device) to maintain user sessions, remember language preferences, and ensure seamless navigation.

Google AdSense & Third-Party Cookies

To ensure that our mock tests, PYQ banks, and rank files remain 100% free of charge for all candidates, EASY PSC displays third-party advertisements served by Google AdSense.

• Google, as a third-party vendor, uses cookies to serve ads on EASY PSC.
• Google's use of advertising cookies (such as the DoubleClick DART cookie) enables it and its partners to serve ads to our users based on their visits to our platform and other sites across the internet.
• Users may opt out of personalized advertising by visiting Google's Ads Settings.
• Alternatively, you can opt out of third-party vendors' use of cookies for personalized advertising by visiting www.aboutads.info.

5. Third-Party Service Providers

We partner with reputable infrastructure providers who process data strictly under our contractual instructions:

• Google Cloud & Firebase: Authentication management, push notifications, and app crash reporting.
• Google AdSense: Monetization and display ad serving.
• Cloudflare / Web Hosting: DDoS protection, SSL encryption, and Content Delivery Network (CDN) caching.

6. Data Retention & Security Safeguards

We employ industry-standard technical and organizational security measures, including 256-bit SSL encryption (HTTPS), salted and hashed passwords, automated firewalls, and restricted database access controls.

Your personal data is retained only for as long as your account remains active or as needed to provide you with educational services, comply with our legal obligations, and resolve disputes.

7. Your Rights Under DPDP Act 2023 & GDPR

Under Indian and international privacy legislation, you are granted meaningful rights regarding your personal data:

• Right to Access: You can request a summary of the personal data we hold about you and how it is processed.
• Right to Correction & Erasure: You can update inaccurate data or request complete deletion of your account and mock test records.
• Right to Grievance Redressal: You have the right to register a grievance with our designated Grievance Officer regarding any data handling concern.
• Right to Withdraw Consent: You can withdraw consent for processing by deleting your account at any time.

8. Account & Data Deletion Instructions

We believe that you should have absolute control over your digital footprint. If you wish to delete your EASY PSC account and permanently erase your email, phone number, test history, and bookmarks from our database:

Visit our dedicated step-by-step Account & Data Deletion Page or email your request from your registered email address to contact@easypsc.com. Account deletion requests are processed within 7 business days.

9. Mobile App Specific Privacy Policy

For users who have installed the EASY PSC Android application from the Google Play Store, please consult our specific Privacy Policy for EASY PSC App. It details mobile device permissions, local storage of question bookmarks, and Firebase notification handlers.

10. Children's Privacy

EASY PSC is an educational portal primarily intended for candidates preparing for competitive employment examinations (minimum age 18 for most Kerala PSC posts). We do not knowingly collect personal identifiable information from children under the age of 13. If you believe your child has registered without parental consent, please contact us immediately so we can remove their information.

11. Statutory Grievance Redressal Officer

In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the contact details of the designated Grievance Officer for EASY PSC are provided below: